LAX Limo, Luxury Limousine,LA Limo and Sedan Services in Los Angeles, California Limo for Special Event, LAX Airport Limo Service, Airport Transportation, Airport Transfers, Prom Limousine, Wedding Limousine, LAX, BUR, LGB, VNY Airport Ground Transportation
F.A.Q. |
| Q: |
Will I be charged for waiting time? |
| A: |
Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).
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| Q: |
How much should I tip the driver ? |
| A: |
The industry standard tip is 20%
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Q: |
How do I find my driver? |
| A: |
Your uniformed driver (suite and tie) will be holding a sign containing your name,
which will make it easier for you to find him. The meet and greet is a great way
to be welcomed by our company and it is free of charge (most company's charge $25.00
extra for this service).
LOTUSLIMO.COM Meet and Greet Airport Service is offered at no charge. However
parking and waiting time charges (if incurred) will be billed to your account or
credit card. The driver will be instructed to meet the passenger by the baggage claim
or customs with a sign that has his or her last name on it, the driver will then
escort the passenger to the designated car location (Assisting with the luggage).
This package comes with a complimentary 25 minutes free for domestic flights and 45
minutes free for international flights from the adjusted arrival time.
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Q: |
What kind of cars? |
| A: |
All of our cars are new models 2000-2002.
Luxury Sedans Lincoln Town Cars available in black color only.
Stretch Limousines 2002 models are only Lincoln town cars and available in black color, also included in the limo is TV, VCR and CD Player. Fully Stack Bar included with soft drinks and hard liquor.
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Q: |
When will you charge my credit card? |
| A: |
We only take an authorization on the card to guarantee funds availability,
it will show as (Pending funds) if you check your credit card account
statement on-line. The authorization amount is usually higher than the
expected charges just incase if you decided to make some additional stops
you did not inform us of or changed your destination .We will then only
charge your card on the day of the ride after swiping the card in the
vehicle and giving you a total of your charges. We request your credit
card information when you choose to pay cash as payment option . So we
can charge your card if you did not show up or canceled after the mentioned
cancellation grace period. Passengers are obligated to ask the driver for
a receipt before leaving the car.
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Q: |
What if I am unable to arrive in time for a reservation "No Show"?
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| A: |
ALL no shows will be charged full rate.
To avoid being charged you must:
- Call toll free 1-866-568-8711, so that one of our dispatchers can get in touch with
the driver and help you to locate each other.
- or email in the event your plans or flight have been changed.
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Q: |
How can I cancel and what is your Cancellation policy?
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| A: |
All cancellations must be made within 48 hrs prior to your arrival.
To avoid being charged you must cancel your reservation within 48
to 12 hours before service time. You must provide confirmation #
for each reservation.
- Email your cancellation 48 hours
- Phone Cancellation 12 - 5 hours*
* Cancellations for a stretch limos must be made within 48 hours
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Q: |
What is your "Service Guarantee"?
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| A: |
After you have received your "Confirmation"
from LotusLimo.com, your car is guaranteed to
be there waiting for you. (Reservation must be
made at least 12 hour prior to the time of
service and with a valid credit card.)
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Q: |
What is your hourly rates?
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| A: |
Our rates are by the hour, also known as A/D (as directed).
- 3 hrs minimum on weekdays (Sun-Thur)
- 4 hrs minimum on weekends (Fri-Sat)
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Q: |
Are all Limousine Companies are the same?
Can I just shop by price?
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| A: |
Like most things in life the old saying holds true - you get what you pay for. A limousine rental is a luxury experience, like selecting a 5 star hotel or restaurant, and is usually reserved for a very special occasion. If you are only shopping on price you run the risk of being taken advantage of, usually resulting in serious disappointment on that special day. Read on to be sure you know all the right factors to consider before choosing your limousine company...
Why are some companies priced so low? The way you should look at it - each limousine company in town knows what they are worth and they charge accordingly! .
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Q: |
A very low price may be a warning flag for such things as:
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| A: |
1) Very old
vehicle - the biggest tip-off the car is old (and shows it)
is a low price
2) Inadequate maintenance - things we commonly
see in some Los Angeles limo business from 'low-budget' limo
services include:
- Air Conditioning not functional
- Exterior & interior lights not all working
- TV/stereo broken
- Ripped roof (outside and inside)
- Dirty vehicle
- Frequent break-downs
- No glassware
- The driver suit is dirty
3) No insurance (yikes!)
4) Not licensed with the City of Los Angeles
(operating illegally, no semi-annual inspections)
5) Underpaid chauffeurs - an unhappy employee
almost always results in poor service for you
6) Company does not show up on time, does not
show up in the promised vehicle, or does not even show up at
all (after your 'great-deal' low-price reservation was made
they found another client who was willing to pay more and they
never bothered to call and let you know)
Owning, operating and maintaining a fleet of limousines properly is almost impossible to do at lowball rates.
At Lotus Limo, not only do we operate one of the most well maintained fleets in town, we probably have the most courteous and friendly chauffeurs you will find.
Lotus Limo tend to be the ones who can be counted on to show up on time, with the promised vehicle and give you the experience you are paying for and the service you expect. We value our reputation within the community, and always treat each customer with honesty and care. Choose Lotus Limo and you are choosing a Limousine service you can place your trust in.
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